Shipping policy

At Smoove University, we’re committed to getting your order to you as smoothly as possible. Here’s everything you need to know about our shipping process.

1. Processing Time

• Orders are processed within 2-4 business days (excluding weekends & holidays).

• During high-demand drops or special releases, processing may take longer—stay tuned for updates.

2. Shipping Times & Rates

• Standard Shipping: Estimated delivery in 2-5 business days.

• Shipping rates are calculated at checkout based on your location.

3. International Shipping

• We currently do not offer international shipping.

• Customs fees, duties, and taxes are the responsibility of the customer.

4. Tracking Your Order

• Once your order ships, you’ll receive a tracking number via email.

• If you don’t see an update, allow 24-48 hours for tracking to reflect movement.

5. Lost, Stolen, or Delayed Packages

• We are not responsible for lost, stolen, or delayed packages once shipped.

• If an issue arises, please contact the shipping carrier first. If further assistance is needed, reach out to us at Amarej23@gmail.com

6. Limited Drops

• All items are premade and ready to ship

• During high-demand drops, shipping times may be slightly delayed.

7. Address Issues

• Double-check your shipping info before placing an order. We are not responsible for incorrect addresses.

• If you realize there’s an issue, contact us ASAP at smooveuniversity7@gmail.com, and we’ll do our best to update it before shipping.

8. Contact Us

For any shipping-related questions, hit us up at smooveuniversity7@gmail.com. We got you!